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Terms and Conditions of Sale

Contractual and informational version in French. If later versions are provided in other languages, the authoritative version must be explicitly identified.

Terms and Conditions of Sale

Version dated 20 June 2026

Website: `https://yourbazi.dapeyco.fr`

1. Seller identification

These Terms and Conditions of Sale, hereinafter the "Terms", govern sales of services offered under the `YourBaZi` brand by:

  • Trade name: `YourBaZi`
  • Operating company: `dapeyco`, a company established in the Principality of Andorra
  • NRT / Andorran commercial registration number: `F-376201-S`
  • Activity: Ba Zi coaching and advisory services, personalised digital content and related wellbeing and personal guidance services
  • Address: `Avenguda Santa Coloma 106, AD500 Andorra la Vella, Principality of Andorra`
  • Contract contact e-mail: `Svietlana@yourbazi.net`
  • Telephone: `+376 630708`

"Client" means any adult natural person acting privately, or any legal entity, ordering a service from the Seller.

2. Purpose and scope

These Terms define the conditions under which the Seller provides, remotely and/or online, services linked to the `YourBaZi` activity, including:

  • personalised Ba Zi readings and consultations, including the `simple consultation` and the `VIP consultation`;
  • related Feng Shui, date selection or personal/professional guidance services when expressly offered;
  • digital content, PDF documents, written reports, explanatory materials and delivery of personalised results;
  • any other paid service described on the website, on a product page, in a quote, order form, confirmation e-mail or any other durable medium issued by the Seller.

Unless expressly stated otherwise, the free calculator available on the website, general information pages and simple contact forms do not themselves constitute a paid service.

These Terms apply to the exclusion of any other terms, unless otherwise agreed in writing by the Seller or expressly accepted in specific conditions.

3. Pre-contractual information

Before any paid order, the Client receives or may consult, on a durable medium or directly in the order process:

  • the Seller's identity and essential contact details;
  • the main characteristics of the service;
  • the total price payable, or, where the price cannot reasonably be calculated in advance, the method of calculation;
  • applicable taxes;
  • payment terms;
  • performance conditions and the indicative or agreed delivery time;
  • the existence or absence of a right of withdrawal, cancellation or termination, and the conditions for exercising it where it exists;
  • any technical or practical restriction useful for proper performance of the service.

The Client acknowledges having had the opportunity to read these Terms before validating the order and accepts them without reservation.

4. Nature of the services

`YourBaZi` services are coaching, advisory, analytical, reflective guidance and/or personalised digital content services.

Each consultation is subject to an individual analysis performed and manually validated by a qualified consultant. The documents provided to the Client constitute a personalised intellectual service and are not generated or delivered in a fully automated manner.

They do not constitute:

  • a medical, paramedical or psychotherapeutic act;
  • legal, tax, wealth or financial advice;
  • a guarantee of personal, professional, sentimental, health or economic results;
  • a certain prediction of future events.

The Client remains solely responsible for personal, family, wealth, medical, professional or business decisions.

5. Access conditions and eligibility

The Client, when a natural person, declares that they are at least 18 years old, or that they act with the authorisation of their legal representative where permitted by applicable law.

The Client undertakes to provide accurate, complete and sincere information, in particular regarding birth data, contact details, billing information and all elements useful for performance of the service.

The Seller cannot be held liable for an incorrect, incomplete, delayed or unusable result where this results from inaccurate, incomplete or misleading information provided by the Client.

6. Formation of the contract

The contract is formed, as applicable:

  • when an online order is validated with express acceptance of the Terms and, where applicable, payment;
  • when a quote or commercial proposal issued by the Seller is expressly accepted;
  • through an exchange of e-mails clearly establishing the service ordered, its price and its acceptance;
  • through any other confirmation mechanism compliant with the order process set up by the Seller.

The order becomes final only after confirmation by the Seller or after receipt of payment where the order process so provides.

The Seller may refuse or suspend any order in the event of:

  • manifestly incorrect or incomplete information;
  • previous unpaid amounts;
  • legitimate suspicion of fraud, identity theft or abusive use of the service;
  • technical or material impossibility of performing the service;
  • a request contrary to law, public order or accepted standards of conduct.

7. Prices

The applicable prices are those displayed on the website on the order date, or those stated in the quote, order form or confirmation sent to the Client.

Unless expressly stated otherwise:

  • prices are expressed in euros;
  • prices are inclusive of all taxes, with Andorran IGI indicated where applicable;
  • any additional costs are indicated before conclusion of the contract.

Unless a specific offer or quote applies, the services currently announced are:

  • `Simple consultation`: `EUR 49 incl. tax`, with indicative performance within `24 hours` from order validation and receipt of all necessary information;
  • `VIP consultation`: `EUR 280 incl. tax`, with indicative performance within `5 business days` from order validation and receipt of all necessary information.

The Seller may occasionally offer other services, options, promotional offers or tailor-made quotes. In such cases, the specific conditions announced to the Client prevail over the general price list for the service concerned.

The Seller may modify prices for the future. No price change affects an order already validly accepted.

8. Payment

Payment is due according to the terms indicated before order validation.

Unless otherwise stipulated:

  • payment is due in full at the time of order;
  • the service starts only after actual receipt of the sums due;
  • in the event of instalment payment accepted in writing, failure to pay one instalment makes the remaining balance immediately due.

Online payment is processed by a secure payment provider. The payment methods actually offered are those displayed in the payment process at the time of order.

The Client is redirected or invited to enter payment information in the secure environment of the payment provider. The Seller is not intended to store full bank card numbers.

The Seller is not responsible for unavailability, refusals or incidents attributable to the payment provider, the Client's bank or a third party, subject to the Seller's own legal obligations.

9. Performance of the service

Services are performed within the time announced on the sales page, quote, order form or confirmation e-mail.

Unless specific conditions are announced to the Client:

  • the `simple consultation` is performed within an indicative period of `24 hours`;
  • the `VIP consultation` is performed within an indicative period of `5 business days`.

Unless otherwise stated, performance times:

  • run from receipt of all information necessary for the service;
  • are suspended while the Client has not provided an essential element;
  • are provided for information where significant personalisation is required.

The service may be delivered:

  • by e-mail;
  • by delivery of a digital document;
  • by access to an online area;
  • by video conference, telephone or any other means agreed between the parties.

For digital content or deliverables, the Client must verify the compatibility of equipment, software, internet connection and reception capacity.

10. Client obligations

The Client undertakes to:

  • cooperate loyally with the Seller;
  • provide, in due time, the information useful for proper performance of the service;
  • not use delivered content in an unlawful, defamatory, fraudulent manner or in a way that infringes third-party rights;
  • keep confidential, where applicable, strictly personal links, accesses or documents delivered to the Client.

11. Withdrawal, cancellation and refund

11.1 General principle

The applicable regime depends on the exact nature of the service ordered, the mandatory law applicable to the contract, the habitual residence country of the consumer Client and the method of conclusion of the contract.

Unless an exception applies to digital content, personalised services or services started with the Client's express agreement, the consumer Client may have a statutory right of withdrawal, cancellation or termination from conclusion of the contract.

The Seller informs the Client, before conclusion of the contract, of the existence or absence of such a right for the transaction concerned.

11.2 Personalised services and digital content

The analyses provided are produced at the Client's request and are fully personalised on the basis of the information communicated when ordering.

The service is considered performed as soon as the report, document, analysis or personalised deliverable is made available to the Client.

When ordering, the Client must tick a separate checkbox by which the Client expressly requests immediate performance of the service and acknowledges that the order starts without delay.

By requesting immediate performance of the service, the Client acknowledges that, after delivery of the report, document, analysis or personalised deliverable, no refund may be requested except where mandatory applicable law provides otherwise.

11.3 Cancellation by the Client

In the absence of an applicable statutory withdrawal right or after its expiry:

  • cancellation of a service already started or already delivered does not entitle the Client to a refund, except where mandatory applicable law provides otherwise;
  • if the service has not yet started, the Seller may offer, depending on the circumstances, a credit, postponement or partial refund taking into account costs already incurred;
  • for appointments or consultations set for a specific date, cancellation and postponement conditions are those announced at the time of booking or, failing that, reasonable notice is required.

Where a refund is due, it is made within a reasonable time and, unless technically constrained or otherwise agreed, by the same payment method used for the order.

11.4 Cancellation by the Seller

If the Seller cancels a service already ordered and paid for due to a cause attributable to the Seller, excluding fault by the Client, the Client receives either:

  • postponement of the service to an agreed date;
  • a credit;
  • or a refund of the sums received for the unperformed service.

12. Conformity, complaints and correction

The Seller provides a service compliant with the contractual description and the qualities legitimately expected of a service of the same nature.

Any complaint relating to a performed service must be sent by e-mail to `Svietlana@yourbazi.net` within a reasonable time from delivery or the consultation date, specifying:

  • the Client's identity;
  • the order reference;
  • the service date;
  • a precise description of the difficulty encountered;
  • any useful supporting document.

In the event of established non-conformity, the Seller may, depending on the nature of the service and in compliance with applicable law:

  • correct or complete the service;
  • re-perform all or part of the service;
  • grant a proportionate price reduction;
  • refund all or part of the price where correction or re-performance is impossible or disproportionate.

13. Intellectual property

All content, texts, presentation methods, layouts, graphic elements, PDFs, analyses, digital materials, document databases, trademarks, domain names and elements of the `YourBaZi` website remain, unless otherwise stated, the exclusive property of the Seller or its rights holders.

Unless prior written agreement is given:

  • the service is reserved for the Client's personal use;
  • any reproduction, republication, distribution, assignment, resale, commercial exploitation or making available to third parties is prohibited;
  • the Client may not remove identification or ownership notices appearing on delivered documents.

14. Personal data

The Seller processes the Client's personal data in accordance with:

  • Andorra's `Llei 29/2021`, of 28 October, qualified law on personal data protection;
  • Regulation (EU) 2016/679 or "GDPR" where applicable, in particular if goods or services are offered to persons located in the European Union;
  • the website privacy policy, which supplements these Terms.

Processed data may include in particular:

  • identification and contact data;
  • billing data;
  • data necessary for the service, including date, time, place of birth and information voluntarily communicated by the Client;
  • technical and security data linked to website use or exchanges.

Processing purposes include in particular:

  • management of requests, orders and payments;
  • performance of services;
  • sending deliverables;
  • fraud and spam prevention;
  • complaint management;
  • compliance with legal, accounting and tax obligations.

The Client has, under the conditions provided by applicable texts, rights of access, rectification, erasure, restriction, objection and, where applicable, portability.

These rights may be exercised at: `Svietlana@yourbazi.net`.

The Client may also lodge a complaint with the Agencia Andorrana de Protecció de Dades (`APDA`) or with a competent supervisory authority in the European Union where the GDPR applies.

Where regulations require appointment of a representative in the European Union, the Seller must communicate that representative's contact details in its privacy policy and/or legal notice.

15. Archiving, evidence and electronic media

E-mails, order confirmations, electronic invoices, accepted quotes, technical logs, payment evidence and any electronic exchange kept under reasonable security conditions may be produced as evidence of contractual relations.

The Client accepts the evidential value of electronic media under the conditions permitted by applicable law.

16. Force majeure

The Seller cannot be held liable for non-performance or delay resulting from an event reasonably beyond its control, including:

  • network or hosting failure;
  • unavailability of an essential third-party service;
  • cyberattack;
  • illness, accident or exceptional unavailability of the main practitioner;
  • injunction by a public authority;
  • force majeure within the meaning of applicable law or case law.

If the impediment is temporary, performance is suspended for its duration. If it lasts beyond a reasonable time, the parties contact each other to agree on postponement, credit or partial or total termination.

17. Amicable complaints and disputes

Before any dispute, the Client is invited to send a written complaint to the Seller using the contractual contact details indicated above.

The parties may also agree to use an amicable dispute resolution method, including mediation, conciliation or arbitration where permitted by law.

The European online dispute resolution platform (`ODR`) has been discontinued and is not referenced as an active dispute resolution mechanism.

In the event of a claim between the two parties, it shall be handled before the courts of the Principality of Andorra.

18. Applicable law and competent jurisdiction

18.1 Non-consumer Clients

For Clients acting for professional purposes, these Terms and the resulting contracts are governed by Andorran law. Unless mandatory provisions provide otherwise, any dispute falls within the exclusive jurisdiction of the courts of the Principality of Andorra.

18.2 Consumer Clients

For consumer Clients, the contract is governed by the law designated by the applicable rules of private international law.

Where the Seller directs its activity to the consumer's country of habitual residence, the consumer benefits at least from the mandatory level of protection granted by the law of that country, in accordance with the rules applicable to contracts concluded with consumers.

Any jurisdiction clause applies subject to the mandatory rights enjoyed by the consumer.

19. Partial invalidity and non-waiver

If any provision of these Terms is held null, invalid or unenforceable, the other provisions remain in force.

The Seller's failure, at any given time, to rely on a provision of these Terms does not constitute a waiver of the right to rely on it later.

20. Language and contractual order of priority

These Terms are written in English.

The Catalan version of these Terms is expressly designated as the reference and authoritative version.

If a French, Spanish, English, Russian or any other language version is made available, the Catalan version prevails in the event of contradiction.

In the event of contradiction between these Terms and a quote, order form or specific confirmation, the specific document prevails only for the points it expressly governs.